FAQ

What currency do you use?

All products on BerkinArts.com are priced in USD.


What print material do you use?

The material type is stated on the listing page. Most giclee prints are printed on cotton canvas. Photography prints are printed on glossy photo paper.


Can you make custom sizes?

Yes, custom orders are available. Please contact us via email with the specific listing names and your shipping country name. Depends on the quality of the original digital image, we will let you know the maximum size we could produce and provide a quote for that.


How long is the shipping time?

  • For Print Products, we send it by standard international shipping. It will generally take about 7-20 business days plus 2 handling days to arrive to USA, Japan and Major European countries. Other countries other than these will take around 14-20 and up to 35 business days.
  • For Framed Products, we send it by Priority Mail Express International or other express services. Shipping takes about 5-14 business days plus 3 handling days to arrive to USA, Japan and Major European countries. Other countries other than these will take around 14-25 business days.

Please contact us if you would like to deliver by DHL express 3-7 business day service at additional shipping cost.


How long is the handling/processing time?

For prints products, we usually ship your order within 1 business day. For framed products, the processing time will be 3 business days for production.


How do I track my order?

After shipment, we will send you a confirmation with a tracking number. Most China post items are handle by your local post provider. You could track the status on 17track.net or on your local post website. For example, American clients can track the status on USPS.com. UK clients can track the status on RoyalMail.com.


What is your customer service hours?

Customer Service hours are:

  • Monday - Friday from 9am - 6pm CST. 
China Beijing Time.
  • Equivalent to:

  • PST: Seattle time 6pm-3am
  • EDT: New York time 9pm-6am 

  • BST: London time 2am-11am 


Your emails will be answered within one business day.